Year 10 Discuss the Importance of Customer Service in a Business with Higgins
17th June
Work skills students in year 10 took part in a live online interactive session on ‘Customer Service’ with Melissa Facey – a Social Value Apprentice with the construction company Higgins. Following an introduction of the role and place of Higgins, a family-run business, in the built environment sector, the talk evolved around the importance of the consultation stage when planning a project in an area and building a positive relationship with local communities and ended with a ‘Question and Answer’ session. Students involved are in the process of completing their module ‘Customer Service’ and will certainly be able to include what they learnt in their Prince’s Trust coursework. Higgins as our new business partner have also expressed interest in continuing to work with this group of students, and in any other project, in the future to help them get an insight into the world of work and demonstrate how curriculum learning can be linked to careers.
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